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Student Information System

PowerSchool SIS

Largest US K-12 SIS. Grades, attendance, enrollment, parent portal.

Escalation path

  1. Open a P1 ticket through the PowerSchool Community portal.
  2. Call your Customer Success Manager directly — do not wait on the ticket queue.
  3. Escalate to PowerSchool Security at security@powerschool.com with district BEDS / NCES code.
  4. Notify your state SIS coordinator the same day.

Contract clauses to pull up

  • Most PowerSchool MSAs include a 72-hour breach-notification clause to the district.
  • Confirm whether your district holds the SOPPA / NY Ed Law 2-d supplementary data privacy agreement.

Pair with these playbooks

Student Information System compromise

PowerSchool, Aspen, Infinite Campus, Skyward, or Synergy account takeover, grade tampering, or credential-stuffing.

Vendor / EdTech supply-chain compromise

PowerSchool's 2024-2025 incidents are the archetype. Generalizes to any SIS / LMS / payment / transportation vendor.

Family communication after a breach

Templates by severity tier — SIS down one day, vendor PII breach, ransomware affecting operations, sextortion involving a student.